FAQ

Q:  If I forget my password, how can I get it again? And how to change my password?
A: If you forget your password, follow the steps below:1.Try to log in your email, and click “Forgot your password?” below the “log in” button.2. Fill in your correct email address then, we will send your original password to your email.3. Check your password in your email.And if you want to change your password, follow the steps below:1. Log in your email on our site, go to your account (your user center)-password.2. Fill in your current password and new password and submit.Then you can change your password successfully.

Q: How to Order?
A: Choose the products, input quantity of products you want to buy, click the button "Buy Now", fill in the form your personal contact ways and shipping information, pay for the products and finally wait for the arrival of your ordered products.

Q: How about the delivery date？
A: If we have product inventory, they will be delivered in a week after order; if we need to rearrang the production, it will be 10 to 30 days after the order.

Q: Is my personal information kept private?
A: Please be assured that all the information you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent. You can read more about our Privacy Policy.

Q: Is your sample free?
A: our sample is not free, but we promise we will deduct the sample fee from your order.

Q: How can I make returns or exchanges?
A: We provide return and exchange service for our valued customers. Please refer to our policy first then contact us at www.ltcmc.com to obtain the returning authorization. Be noticed：The return address ONLY can be provided by our email team.The return & exchange policy link is: www.ltcmc.com